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Career Development

Prospecting 101: What's the most effective method for travel advisors to drum up business?
Our expert shares best practices for phone etiquette and summoning the courage to dial up difficult clients.
Air Canada Professional Development
Brought to you by Air Canada, as part of the airline’s ongoing efforts to support travel agents.
Tammi Ruffini: An agent's agent
Find out how this quick starter went from administrative support to travel agency owner in just 4.5 years
Overheard at TL Network’s 2019 EDGE Conference
Here are our key takeaways from the 2019 EDGE Conference, held in June.
I messed up. How do I craft a business apology?
Over the summer, Key Notes On Travel (KNOT) examined difficult clients and conversations with conflict resolution and communication expert Charmaine...

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