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Career Development

How to deal with difficult client conversations over the phone
Our expert shares best practices for phone etiquette and summoning the courage to dial up difficult clients.
Air Canada Professional Development
Brought to you by Air Canada, as part of the airline’s ongoing efforts to support travel agents.
Denise Hanuska: For the love of travel
Key Notes On Travel sits down with Professional travel advisor Denise Hanuska this mover & shaker, whose hard-sell is a...
If You Can't Describe Your Personal Brand It's Time to Perform This Audit
Invest intentional attention to build a personal brand that will attract the right type of attention.
Steal This Strategy: Systematize Thoughtfulness to Pad Your Bottom Line
Yes, we need to schedule thoughtfulness because life is that harried

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