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Awesome TED Talks for people who love seeing the world
"There will always be an element of those who seek the open road as a means of escape, of liberation,
Air Canada payment solutions: Evaluating the options
Did you know that Air Canada has two different payment solutions on offer? For the sake of simplifying life for...
Princess Cruises all in on Alaska in 2019
There will be nothing half-baked about Princess Cruises’ 50th anniversary year of...
The trade in Canada is always flush with bonus rewards opportunities for...
Mike's What Now: I've got the blues
Recently I had the privilege of seeing Buddy Guy in concert. Arguably...
NARAT announces Ultimate Kenya Safari FAM
Agents who are keen on Kenya are being invited by Toronto-based tour...
Mike's What Now: Connecting the dots with Air Canada
What does Omaha have to do with Air Canada’s new Signature Suite...
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Cindy Carter: WestJet's ultimate team player
AFFILIATION: WestJet Travel Support team How long have you been a WestJet ‘owner’ and in what capacities? I have worked...
The Melia Cuba Experience
In an ongoing effort to familiarize Canadian travel agents with how and why to offer the Melia Cuba brand and...
Natalie Smith: UNIGLOBE's good corporate citizen
AGENCY: UNIGLOBE Premiere Travel Planners Inc., Ottawa AFFILIATIONS/ACCREDITATIONS: CTC, ACTA, IATA, Marriott Hotel Specialist, Fairmont Famous Agent, Air Canada Expert (ACE)...
Elizabeth Rodgers is TTAND's girl next door
AGENCY: Journeys by Elizabeth, Belleville, Ont. AFFILIATIONS: The Travel Agent Next Door; TTAND is associated with ACTA, CLIA and...
Lisa Farquharson is cruising to success with Celebrity
AGENCY: Expedia CruiseShipCenters (North Office), London, Ont. AFFILIATIONS/ACCREDITATIONS: MCC (Master Cruise Counsellor – CLIA) HONORIFICS: 2016 Top Selling Expedia...
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Five everyday excuses that bruise your brand
Working with organizations for over 25 years to transform customer...
5 strategies for creating a customer service culture
One of the most common challenges I hear from managers...
Top 6 selling bloopers (and how to avoid them)
It's not always a shortfall in your company's product, price, or service that ruins a potential sale. Often it's inadvertent...
Four customer service trends to boost your business
When organizations invite me to speak at their conferences or train their team members, we start with trends that are...
Social media: Separating the personal & the professional
These days, the lines between our on- and off-line lives...
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Peter Van Der Heyden: Keeping the Goliger's name alive in Ontario
Early lessons in business and travel have helped Peter Van Der Heyden thrive and keep the iconic Goliger’s name alive...
Air Canada Professional Development
Brought to you by Air Canada, as part of the airline’s ongoing efforts to support travel agents.
Shalene Dudley, Latitude Concierge, talks selling destination weddings
How this travel advisor's experience in project management has shaped the way she operates as a destination wedding specialist.
Open letter from a man in the travel industry
I had to really think about this. Would I be weighing in on the subject of sexual harassment of women...
UNIGLOBE Premiere Travel: The business of travel
Adapting to constant change is the key to success for the owners of Uniglobe Premiere Travel Group, the travel franchise...
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